IMI payment and fine

Can anyone help?

IMI bills need to be paid by end of April to avoid a fine so as you paid in May you have been fined.
As I understand it you get a 10% fine for every month you are late so if you don't pay it the bill will just keep on increasing every month.
You can pay it from your Portuguese Bank Account so there is no need to go over.
Don't pay the original bill again though as you're unlikely to get it back until your next IMI Bill.
The phone number is 707 206 707 but my suspicion is that phoning them would get you nowhere and cost you more than the fine.

Reading the comments just made me chuckle when the word  "Fine" is mentioned. We went to financas last year as our Solicitor/ fiscal rep had never paid ours for 2012 and  found that financas had  put a charge on our bank account for the amount. We didn't know what this charge was for even though we knew it was financas. When I mentioned to the lady at the counter was there  a fine on this unpaid IMI arrears she said "it's not a fine but an administration charge"   . I said to her well everyone calls them fines, she just smiled.  

You'll need to get proof of the bank transaction and contact them with it. I paid my IMI last April through the Multibanco and luckily kept the transaction slip. I got the same notice as you have now, the payment never "went through". A Portuguese friend went to the Financas with the Multibanco slip and had it all cancelled for me. 

1. Are you certain that the payment actually left your account?

2. Are you registered on the Financas website?
If so, when you've logged in you can send them a message/fill in a form by clicking on "Não-Residentes e Entidades Públicas"

Here's the link but I doubt if it'll work if your're not registered & logged in.

https://www.portaldasfinancas.gov.pt/pt/novoPedidoFormNaoResidentes.action

Edit - Just checked & the link works without being logged in.

Click on the first drop down menu & select IMI/IMT/IS/IUC
Click on the 2nd drop down menu and select IMI
Click on the 3rd drop down menu and select Pagamento - Cobranca
Type in subject
Write your message and hope for the best
Don't forget to give them your details and your email address

Wendy does your bank statement have a PDF file against the payment which  you can download for proof its been paid instead of sending a copy of your banks statement.

Glad that got sorted for you, a friend on site is usually the best way to get things done.

Yes - my wife's arrived last week. I will be getting mine electronically this week.