Santander Totta request

No info regarding same on our Millennium account. Sounds a bit fishy to me. Why have  Banco Do Portugal sent you a message through  to your Santander account, they must know your account number then. I would have thought that your account number was confidential between you and Santander ( and maybe financas under special cirumstances) or am I misunderstanding.

It's not Banco Do Portugal sending the message.
It's Santander informing me of the requirement of Banco Do Portugal.
It was not an email or a generic message - it was for me personally (full name) and it came up in red when I logged into my Santander account.

My wife had something similar to this in the UK earlier this year - she banks with First Direct. It's to do with proving who you are and preventing fraud & money laundering.

The original & the translation (Google)

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Estimado Cliente D**** G***** W**********

O artigo 33º do Aviso do Banco de Portugal nº 05/2013 determina a obrigatoriedade das Instituições de Credito confirmarem a actualidade, exactidão e completude da informação dos seus clientes.

Verificando-se que na(s) conta(s) de que é titular, os seus dados pessoais ou de outro(s) co-titular(es) se encontram pendentes desta actualização, agradecemos a sua melhor atenção para a regularização documental junto desta Instituição de Crédito. 
Para tal pedimos que contacte o seu Gestor ou se dirija ao seu Balcão no prazo máximo de 30 dias, a fim de disponibilizar a seguinte documentação actualizada:


Relação de documentos a apresentar para cada um dos intervenientes na conta

Documento de Identificação Civil: 
BI; Cartão de Cidadão; Passaporte; Cartão de Residência; ou outro.

Documento de Identificação Fiscal:
Cartão de Cidadão ou outro que contenha o nº de identificação fiscal (NIF), ou documento onde conste esta informação (exemplo: nota de liquidação de IRS).

Comprovativo de Morada:
Cópia de Recibo (água, luz, outro) ou qualquer outro documento oficial onde conste a morada completa.

Comprovativo de Profissão e Entidade Patronal:
Cópia de Recibo de Ordenado; Declaração da Entidade Patronal; Cartão Profissional ou outro comprovativo.


O seu gestor estará ao seu dispor para lhe prestar todos os esclarecimentos adicionais que necessite.

Na eventualidade de V. Exa. já ter entregue a documentação em falta quando da receção desta comunicação queira considerar a mesma sem efeito.

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Article 33 of the Notice of Banco de Portugal No 05/2013 establishes the requirement of the Credit Institutions confirm the timeliness, accuracy and completeness of its customers' information.

Verifying that the account (s) (s) he holds, your personal data or other (s) joint holder (s) pending this update, thank you for your best attention to the documentary settlement along this Credit institution.
To this end we ask that you contact your manager or go to your desk within 30 days in order to provide the following updated documentation:


List of documents to be submitted for each of the players on account

Civil Identification document:
BI; Citizen Card; Passport; Residence card; or another.

Document Tax Identification:
Citizen Card or one that contains the number of tax ID (TIN), or document stating this information (eg IRS settlement note).

Proof of Address:
Copy Receipt (water, electricity, other) or any other official document stating the full address.

Proof of Occupation and Employer:
Copy receipt Sort; Declaration of Employer; Professional card or other proof.


Your manager will be at your disposal to provide you all the additional information you need.

In the event from you. have already delivered the missing documentation upon receipt of this communication may want to consider the same void.

ooohhh maybe Millennium are behind in coming forward then as we havn't received any bank mail appertaining to that.Or maybe it's  cos Santander are UK bank  related &  that's what its all about.  No idea really. Awaits  said message then within the future.

Its possible that this is an older account and the money laundering rules have changes in Europe, and they simply need extra ID for this particular account to comply.

An update.
Went into our Santander branch yesterday & spoke to the Manager regarding this - see my original post.
He confirmed that it was a directive from The Bank Of Portugal and everyone is required to do it.
Made an appointment to go back this morning.
Passports, driving licence, IMI bill and a Repsol gas bill were all presented - all taken as evidence of who we are and where we live in the UK (i.e. our UK address)
These were all photo copied and the copies were retained by the bank
Our files were updated (new passport numbers & expiry date), we had to submitt the full names of our parents (even though they are all dead) and confirm that all our existing details were correct.
Finally we had to sign several documents that were printed off.
Again these were retained by the bank.
The whole process took about an hour.

My wife gets them from First Direct & she ignores them.
After 4 or 5 they stopped.
I bank with NW and have never had anything.
However, I decided to do it down here just in case anything happens to either of us & then there's some issue with the bank to sort out and the one who is left can't get at the €1m in our account

http://forums.moneysavingexpert.com/showthread.php?t=5037121