Santander Totta request
Printed From: Albufeira.com
Category: Living in Albufeira / Viver em Albufeira
Forum Name: Algarve Foreign Residents / Residentes Estrangeiros
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URL: https://albufeira.com/forum/forum_posts.asp?TID=9245
Printed Date: 20/January/2025 at 13:57
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Topic: Santander Totta request
Posted By: DICEYUK
Subject: Santander Totta request
Date Posted: 29/December/2015 at 16:35
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When logging into my account today I noticed the following message - Article 33 of the Notice of Banco de Portugal No 05/2013 This states that we need to verify our account by producing various documents at our branch within 30 days (that is presumably from the message date which was 17th December 2015) The documents required are - Civil Identification document: BI; Citizen Card; Passport; Residence card; or another. Document Tax Identification: Citizen Card or one that contains the number of tax ID (TIN), or document stating this information (eg IRS settlement note). Proof of Address: Copy Receipt (water, electricity, other) or any other official document stating the full address. Proof of Occupation and Employer: Copy receipt Sort; Declaration of Employer; Professional card or other proof. It doesn't say if the documents required are Portuguese or English but as my Santander account is set up with a UK address I assume the documents need to be UK documents Furthermore, we cannot produce these to our branch within 30 days as we're not back until January 30th. As it is a Notice from the Banco Do Portugal, and not specifically Santander, I assume all banks will be asking for the same info. Anybody else seen this? ------------- I hate how peopleï compare Frank Zappa to God. I mean, he's cool and great and nice and everything, but he's no Zappa. |
Replies:
Posted By: Jayjan
Date Posted: 29/December/2015 at 18:10
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No info regarding same on our Millennium account. Sounds a bit fishy to me. Why have Banco Do Portugal sent you a message through to your Santander account, they must know your account number then. I would have thought that your account number was confidential between you and Santander ( and maybe financas under special cirumstances) or am I misunderstanding. ------------- Polli the dancing cat strikes again. |
Posted By: stuart123
Date Posted: 29/December/2015 at 18:17
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I'd phone the branch and speak to them, may just be a generic mailing and not apply directly to you. |
Posted By: DICEYUK
Date Posted: 29/December/2015 at 19:35
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It's not Banco Do Portugal sending the message. It's Santander informing me of the requirement of Banco Do Portugal. It was not an email or a generic message - it was for me personally (full name) and it came up in red when I logged into my Santander account. My wife had something similar to this in the UK earlier this year - she banks with First Direct. It's to do with proving who you are and preventing fraud & money laundering. The original & the translation (Google) ---------------------------------------------------------------------------------  Estimado Cliente D**** G***** W********** O artigo 33º do Aviso do Banco de Portugal nº 05/2013 determina a obrigatoriedade das Instituições de Credito confirmarem a actualidade, exactidão e completude da informação dos seus clientes. Verificando-se que na(s) conta(s) de que é titular, os seus dados pessoais ou de outro(s) co-titular(es) se encontram pendentes desta actualização, agradecemos a sua melhor atenção para a regularização documental junto desta Instituição de Crédito. Para tal pedimos que contacte o seu Gestor ou se dirija ao seu Balcão no prazo máximo de 30 dias, a fim de disponibilizar a seguinte documentação actualizada: Relação de documentos a apresentar para cada um dos intervenientes na conta Documento de Identificação Civil: BI; Cartão de Cidadão; Passaporte; Cartão de Residência; ou outro. Documento de Identificação Fiscal: Cartão de Cidadão ou outro que contenha o nº de identificação fiscal (NIF), ou documento onde conste esta informação (exemplo: nota de liquidação de IRS). Comprovativo de Morada: Cópia de Recibo (água, luz, outro) ou qualquer outro documento oficial onde conste a morada completa. Comprovativo de Profissão e Entidade Patronal: Cópia de Recibo de Ordenado; Declaração da Entidade Patronal; Cartão Profissional ou outro comprovativo. O seu gestor estará ao seu dispor para lhe prestar todos os esclarecimentos adicionais que necessite. Na eventualidade de V. Exa. já ter entregue a documentação em falta quando da receção desta comunicação queira considerar a mesma sem efeito. -------------------------------------------------------------------------------------------- Article 33 of the Notice of Banco de Portugal No 05/2013
establishes the requirement of the Credit Institutions confirm the timeliness,
accuracy and completeness of its customers' information. ------------- I hate how peopleï compare Frank Zappa to God. I mean, he's cool and great and nice and everything, but he's no Zappa. |
Posted By: Katels
Date Posted: 29/December/2015 at 21:12
| My wife and I have each had the same request both from the Albufeira branch of Santander Totta (bank ac/) and also the London branch (mortgage) but in writing and there didn't seem to be any specific deadline for submission. We just took some original UK docs showing name and address from the approved list of documents allowed and then they photocopied them and stamped them etc. And that was it. Its basically to ensure that they are complying with current money laundering regulations and have upto date ID documents available on file. |
Posted By: Jayjan
Date Posted: 29/December/2015 at 23:21
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ooohhh maybe Millennium are behind in coming forward then as we havn't received any bank mail appertaining to that.Or maybe it's cos Santander are UK bank related & that's what its all about. No idea really. Awaits said message then within the future.
------------- Polli the dancing cat strikes again. |
Posted By: wendyhsmith
Date Posted: 30/December/2015 at 10:40
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I've just logged onto Santander Totta and no message as such as yet. However a little box keeps popping up asking me to verify my details and I always click on Later. Was it in Portuguese? How did you get that in English?
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Posted By: stuart123
Date Posted: 30/December/2015 at 10:51
| Its possible that this is an older account and the money laundering rules have changes in Europe, and they simply need extra ID for this particular account to comply. |
Posted By: DICEYUK
Date Posted: 30/December/2015 at 11:28
It was in Portuguese but I translated it with Google Translate http://translate.google.com/" rel="nofollow - https://translate.google.com/ Just copy & paste your text into the left hand box, select Portuguse from the "detect language" drop down options and then click "translate" on the right hand box. It's not totally accurate but it gives you the jist of what they're on about. You can also check for this message on the Santander Totta website. After you've signed in click on Mensagens top left hand corner, click again & you'll get a list of messages   ------------- I hate how peopleï compare Frank Zappa to God. I mean, he's cool and great and nice and everything, but he's no Zappa. |
wendyhsmith wrote:Posted By: DICEYUK
Date Posted: 04/February/2016 at 16:40
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An update. Went into our Santander branch yesterday & spoke to the Manager regarding this - see my original post. He confirmed that it was a directive from The Bank Of Portugal and everyone is required to do it. Made an appointment to go back this morning. Passports, driving licence, IMI bill and a Repsol gas bill were all presented - all taken as evidence of who we are and where we live in the UK (i.e. our UK address) These were all photo copied and the copies were retained by the bank Our files were updated (new passport numbers & expiry date), we had to submitt the full names of our parents (even though they are all dead) and confirm that all our existing details were correct. Finally we had to sign several documents that were printed off. Again these were retained by the bank. The whole process took about an hour. ------------- I hate how peopleï compare Frank Zappa to God. I mean, he's cool and great and nice and everything, but he's no Zappa. |
Posted By: peteknopp
Date Posted: 04/February/2016 at 17:12
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I keep getting these from barclays so i called the number and spoke to someone who said - oh no, its ok dont need anything. still getting the letters from barclays. useless fools. ------------- 
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Posted By: DICEYUK
Date Posted: 04/February/2016 at 17:20
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My wife gets them from First Direct & she ignores them. After 4 or 5 they stopped. I bank with NW and have never had anything. However, I decided to do it down here just in case anything happens to either of us & then there's some issue with the bank to sort out and the one who is left can't get at the €1m in our account  http://forums.moneysavingexpert.com/showthread.php?t=5037121 ------------- I hate how peopleï compare Frank Zappa to God. I mean, he's cool and great and nice and everything, but he's no Zappa. |
Posted By: bob d
Date Posted: 05/February/2016 at 18:29
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Pete.... I keep getting them from Barclays as well, got fed up so phoned them and cos my UK and Portugal address are the same as when account was opened they only need a photo copy of my passport. Will pop in in the next few weeks to stop the f ing reminders. ------------- we're not brazil we're norn iron |